How Xerox Helps Us Provide Onsite Support in the US and Canada

Xerox is a name synonymous with the printing industry. And for good reason.

Xerox has been an international titan of print for decades, providing products and services to clients worldwide. Like someone asking for a “Kleenex” when referring to a tissue, Xerox has become synonymous with print. Its long history and reputation are why we’re proud to partner with Xerox and sell its offerings to our clients.

When we onboard a client for our managed print services fleet, they immediately gain access to Xerox’s sprawling network of support, including any offices they have in the US, Canada, and beyond.

But how exactly does Xerox’s support network function? That’s what we’re here to explain in this article.

Print Partner is the trusted partner to MSPs across the US and Canada. When you send clients our way, we’ll ensure they get the most out of their printing equipment.

In this article, we’ll discuss how Xerox’s support works and how they extend their reach as wide as they do.

When do we bring in Xerox?

Our parent company, Green Office Partner, answers the phone when all support requests come rolling in. We handle all the following aspects of the support process:

• Inbound support requests via email and phone
  
  
• Initial and ongoing issue troubleshooting and resolution
  
  
• All triage activities associated with collaborating with MSP to resolve the issue (when the issue is beyond the copier)
  
  
• All support updates and communication to the MSP and the end user

It is only once the support incident requires a human to show up onsite and lay hands on the device that we triage Xerox’s extensive support network. (feel free to flesh this out some more or leave as is)

When your clients work with us, they get all the benefits of working with a global print manufacturer without any of the drawbacks that come with it. To learn more about this phenomenon, read: Why You Should Work with a Print Vendor Over a Print Manufacturer

How Does Xerox Operate?

It is only once the support incident requires a human to show up onsite and lay hands on the device that we triage Xerox’s extensive support network. (feel free to flesh this out some more or leave as is)

With the help of Xerox, we’re able to cover clients across every state in the US and every province in Canada. But how?

You may be picturing big Xerox buildings scattered across the world with technicians waiting to be deployed. For making this assumption, you’d only be half-right.

While it’s true that there are Xerox Service Centers (XSCs) that serve as the headquarters for local Xerox employees, the truth is that most Xerox service employees work remotely.

It’s no secret that since the pandemic, brick-and-mortar businesses have taken a massive hit. The ability to evolve and change with the times was, in many cases, the determining factor for whether or not many businesses would survive.

During this period, Xerox cut back on many of its in-office staffing and elected to streamline its operations. 

Rather than have employees driving from centralized Xerox-designated offices, they instead work from home and are on-call to service nearby Xerox clients when needed.

This makes service more convenient for both its employees and for Xerox customers.

When relying on XSCs, some clients are farther away from their designated service center and may need to wait longer for support. But with remote employees planted across cities, the nearest available Xerox-badged technician can serve their clients in need.

Xerox Equipment and Parts Delivery

Xerox’s streamlined approach to onsite support extends to its technicians and equipment. Thanks to its current service model, clients will no longer be SOL when their nearby Xerox warehouse is out of the highly specific machine parts that they need replaced.

Should your client need parts of their copier replaced, their assigned Xerox technician will have the parts shipped and retrieved from an Amazon Dropbox or something comparable. This process ensures that, regardless of local inventory, Xerox is always prepared to deliver parts from its global network of warehouses.

To learn more about Xerox's equipment, read: 5 Reasons Xerox is a Top Choice for National Accounts

Our Commitment to Onsite Print Support

Xerox’s international support network is a cornerstone of its service offerings. It’s also one of the many reasons Green Office Partner chooses to sell and service Xerox products. 

This network enables us to deliver superior service that meets the dynamic needs of modern businesses, enhances their operational efficiency, and ensures their technology investments yield maximum returns. 

Through this partnership, we are not only supporting our clients but also driving innovation, sustainability, and excellence across the industry. This is how we contribute to shaping a more efficient, responsible, and productive business landscape nationwide.

In tandem with Xerox’s support deployment, Print Partner is proud to offer support to our MSP partners in the US and Canada.

We cater to the needs of hundreds of MSPs across the United States and Canada, providing exceptional print service for their clients and paying partners for the opportunities.

Plus, we’ll pay you! For each deal we close, we’ll pay the person who registers the opportunity at least $500 for the introduction and an additional $250 per $25K in revenue the deal brings us. For the MSP, we’ll pay $1,000 per 11x17 MFP sold, $100 per printer sold, and 5% recurring revenue on the client’s print allotment. And we’ll provide exceptional client service while we’re at it.

And the best part? When you send your clients to us, we’ll handle their print issues for you. If they need help with their devices and your team can’t help them troubleshoot on the phone, transfer them our way, and we’ll handle the rest.

So if you want to earn additional revenue while freeing up more time for your technicians, consider partnering with us, a Print Partner you can trust.