The best support and collaboration your msp has ever seen from a print vendor
When things break, you can count on our team to work directly with both your MSP and
our shared customer to get as close to first call resolution as possible.
No finger pointing, no dumping the problem on the customer to bounce back and forth between your help desk and ours.
As close to first call resolution as possible
It is our support team’s mission to deliver as close to first call resolution as possible. This means that if a customer calls and we don’t have the creds to cycle the print server queue or we need admin creds to the workstation to update a driver, we will bring in your help desk right then and there to help us resolve the issue.
Escalation as you need it
For every customer you bring our way, we can customize who we call based on rules that support your team’s needs. If you want us to call your help desk for regular issues and notify an engagement manager or the owner of your MSP for specific VIP users who have challenging service requests, we can do that.
Built around your msp
Our entire organization is structured around the relationship with our MSP referral partners. We depend on the MSP community for our success, whether it’s bringing in new customers or helping us resolve support requests.
No more surprise copier installs: We pull your MSP in to onboarding calls to make sure everybody is “in the know” about what, when an where equipment is going to be deployed. The most fantastic collaborative support your MSP will ever experience with a print vendor... Our business is built around your MSP.
from our Vice President of Service
“As a former MSP business owner and the person responsible for all client support across two countries, I am critically aware of the nature of the relationship between the customer and their technology.
It is our mission to ensure as close to first call resolution of all of our customers support needs as possible.”
Deandre Hodo
Vice President of Service
A message from our Channel Manager
“After building and selling two MSP, I created Print Partner as a disruptive force in the MSP marketplace: a means for MSP business owners to fight back against encroaching print vendors, to get quality collaboration with print support and an easy way to finally generate revenue from something that was typically a source of frustration.”
Mitch Kranitz
Channel Manager
